Policies & Legal

What you'll find here

This page provides access to policies and legal documents that apply to Vision Tech Creators. For privacy, cookies, and terms, please use the dedicated pages listed in the footer.

Refund & Billing Policy

Effective Date: January 2026

This policy governs payments made for services provided by Vision Tech Creators.

Payments

We accept payments through:

• Stripe
• PayPal
• Approved invoicing methods

All invoices must be paid according to agreed timelines.

Service Deposits

Most projects require an upfront deposit before work begins. Deposits are generally non-refundable, as they secure time, resources, and planning.

Refund Eligibility

Refunds may only be issued if:

• Vision Tech Creators fails to deliver agreed services
• A written cancellation request is approved before work begins

Once work has started, refunds are not guaranteed.

Digital & Custom Work

Due to the nature of digital services (design, development, consulting):

• Completed work is non-refundable
• Partially delivered milestones are billable

Subscription Services (If Applicable)

Clients may cancel anytime. Cancellation applies to future billing cycles only. Past payments are not refunded.

Chargebacks

Clients agree to contact Vision Tech Creators first before filing a chargeback. Unjustified chargebacks may result in account suspension and legal recovery of costs.

Contact

billing@visiontechcreators.com

Client Portal Agreement

Effective Date: January 2026

Vision Tech Creators provides clients with secure portal access to track project progress, documents, and communications.

Account Access

Clients are responsible for maintaining confidentiality of login credentials. Sharing accounts is prohibited.

Permitted Use

The portal may only be used for:

• Viewing project updates
• Communicating with the Vision Tech team
• Accessing deliverables

Prohibited Use

Users may not:

• Upload malicious content
• Attempt unauthorized access
• Use portal data for unlawful purposes

Data Security

Vision Tech Creators implements safeguards, but no system is 100% immune from cyber threats.

Termination of Access

Portal access may be revoked if a project ends, an account is inactive, or misuse occurs.

Project Terms & SLA

Effective Date: January 2026

These terms apply to all client projects unless superseded by a custom contract.

Scope of Work

All services must be defined in writing, including:

• Deliverables
• Timeline
• Pricing
• Responsibilities

Requests outside scope may require additional fees.

Client Responsibilities

Clients agree to provide:

• Required content and approvals on time
• Access credentials if needed
• Prompt communication

Delays in client response may delay delivery.

Delivery Timelines

Timelines depend on project complexity, client feedback speed, and third-party dependencies.

Vision Tech Creators will communicate progress transparently.

Revisions

Design projects include up to 2–3 revision rounds unless otherwise stated. Additional revisions may be billed hourly.

Support & Maintenance

Post-launch support may include limited bug fixes, optional maintenance plans, and hosting/monitoring add-ons.

Service Availability

We aim for high uptime but cannot guarantee uninterrupted availability due to hosting outages, force majeure events, or third-party service failures.

Termination

Vision Tech Creators may terminate services for non-payment, abuse, unlawful activity, or breach of agreement.

Data Processing Addendum (DPA)

Effective Date: January 2026

This DPA applies when Vision Tech Creators processes personal data on behalf of a client under GDPR.

Roles

Client = Data Controller. Vision Tech Creators = Data Processor.

Processing Scope

Data is processed only to provide contracted services, maintain project systems, and support client platforms.

Security Measures

We implement:

• Encryption where appropriate
• Access control policies
• Secure infrastructure monitoring

Subprocessors

We may use subprocessors such as:

• Stripe / PayPal
• Google Analytics
• Hosting providers (AWS, etc.)

Subprocessors are bound by confidentiality and compliance obligations.

Data Subject Rights

We will assist clients in responding to access requests, deletion requests, and data portability requests.

Breach Notification

We will notify clients promptly upon confirmed personal data breach as required by law.

International Transfers

Data may be processed in the United States with appropriate safeguards.

Termination

Upon contract termination, we will delete or return personal data unless legally required to retain it.

Legal Downloads

Download official PDFs for each policy, agreement, and compliance document.